Last Updated: October 11, 2026
At P3P Labs, we are committed to providing high-quality products and services while maintaining strict standards for safety, quality, and regulatory compliance.
Due to the medical, pharmaceutical, and personalized nature of certain products and services, all sales are generally considered final, except where otherwise stated in this policy or required by applicable law.
For health, safety, and quality assurance reasons, we generally do not accept returns or exchanges for the following products:
Once these products have been dispatched, they cannot generally be returned for resale or redistribution.
This policy does not affect customers' statutory rights regarding defective, damaged, incorrectly supplied, or nonconforming products.
Orders may be cancelled before processing or fulfillment has begun.
Once an order has been processed, prepared, compounded, or dispatched, cancellation may no longer be possible.
Custom orders and products prepared specifically for an individual customer may become non-cancellable once preparation has started, subject to applicable law.
To request a cancellation, please contact us as soon as possible at info@p3plabs.com.
If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible after delivery.
We may request the following information:
Each case will be reviewed individually.
Where appropriate, P3P Labs will arrange a replacement, refund, or other resolution in accordance with applicable law.
For safety reasons, customers should not use products that appear damaged, compromised, or unsuitable for their intended use.
Certain products require specific storage and handling conditions to maintain their quality and integrity.
If a temperature-sensitive product arrives damaged or with suspected temperature exposure, please contact us promptly before using it.
Claims will be assessed based on the circumstances of delivery, product requirements, and available shipping information.
Telehealth consultations may be cancelled or rescheduled by contacting our support team or using the booking platform, where available.
Cancellation and refund eligibility depend on the terms disclosed at the time of booking and any applicable healthcare provider policies.
Completed consultations are generally non-refundable, except where required by applicable law.
If a consultation is cancelled by the provider and cannot be rescheduled, any applicable prepaid consultation fee will be refunded.
DNA testing kits and personalized services may be cancelled before the kit has been dispatched or the service has begun.
Once a DNA testing kit has been used, registered, or submitted for laboratory processing, refunds are generally unavailable.
Personalized reports, completed laboratory analyses, and services already performed are generally non-refundable, subject to applicable law.
Products sourced specifically for a customer or prepared according to individual requirements may not be eligible for cancellation or refund once sourcing or preparation has begun, except where required by applicable law.
Estimated fulfillment times for these orders are outlined in our Shipping Policy.
Original shipping charges are generally non-refundable unless the refund results from an error by P3P Labs or a refund of shipping charges is otherwise required by applicable law.
Additional shipping costs resulting from incorrect or incomplete customer information may be the customer's responsibility.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
Customers will receive confirmation once an approved refund has been initiated.
Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be waived.
Applicable consumer protection laws may provide additional cancellation, refund, replacement, or other rights depending on the customer's location, product type, and circumstances of purchase.
For questions regarding cancellations, refunds, or order issues, please contact:
P3P Labs | Client Care
Website: www.p3plabs.com
Email: info@p3plabs.com
Our team will review your request and assist you in accordance with this policy and applicable law.