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P3P LABS

Frequently Asked Questions

How does ordering work?

Choose your protocol and complete a short medical intake. A licensed provider reviews your information, and if appropriate, your order is prescribed and prepared by our pharmacy before it ships.

Do I need a prescription?

Yes. These are prescription products. The intake and provider review are how that prescription is issued — there is no separate step for you.

How is my order shipped?

Orders ship discreetly in temperature-appropriate packaging once approved. You will receive tracking by email, and you can view it any time in your account.

How do I store my products?

Follow the storage instructions on the label and in your guide. Many products are refrigerated; reconstituted vials have a limited shelf life.

How do I take my protocol?

Most are a small subcutaneous injection. Every order includes step-by-step guides and video walkthroughs on our Guides page.

How do I verify a batch?

Use the "Verify a batch" page and enter the batch number printed on your vial to view its Certificate of Analysis.

What is your refund policy?

See our Refund Policy page. In short: full refund before shipping; after shipping, replacements or refunds for damaged, defective or incorrect items.

How do I get help?

Reach our team any time through the Contact page — we can help with product selection, protocol guidance and account questions.

P3P LABS